Is there a minimum spend for Click & Collect? No, we have no minimum spend or order quantity for Click & Collect.
What happens if some of the styles I want aren't in stock? If you're placing an order for multiple products that aren't all available in your selected Click & Collect store, you can opt for delivery for your full order instead.
Alternatively, you can select a different nearby store that has all your items in stock.
Where is Click & Collect Available? We offer Click & Collect across all our concept stores.
When will my order be ready to collect? Your order will be ready for collection within 2 hours of being placed, and you'll receive an email from us confirming this. Please wait to receive this email before collecting your order.
Please note orders placed outside of our store opening hours will be completed the following day.
What are the opening hours for the store I've selected? You can view all our store hours and address details here.
Can someone else pick up my order on my behalf? Yes, they will just need to show us a copy of the order confirmation email along with a form of ID for our records.
How long will my order be held in store? Your order will be held for a maximum of 14 days in your chosen store. After this time, we will contact you to arrange delivery or a refund.
Can I try on my order in store? Yes! You are welcome to try on your new purchase in our change rooms, where our friendly staff will be on hand to assist with any questions.
Can I return or exchange my order? You are welcome to return your order for a full refund by following the instructions listed here.
You can also exchange your order in a Hush Puppies concept store
, however we are unable to process exchanges via post.