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Delivery & Returns


COVID-19 Status


HUSH PUPPIES DELIVERY POLICY

Possible delivery delays to Victoria Please note: Due to the current health crisis, Australia Post are experiencing delays within thier delivery network to Victoria and your order may take longer to arrive than estimated below. Please visit the Australia Post website for more information: Australia Post COVID-19 Impacts

Due to the recent spread of COVID-19 in Australia, all returns on full-price items will be extended for 60 days, effective on in-store and online purchases made from 17/03/2020 onward.

Shipping

We offer free standard shipping on all orders over $99.00; orders below this value are charged at a flat rate of $9.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes. 

Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post, expected delivery times for each region are as follows:

Standard Shipping
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania*

*Outer-regional areas may experience slightly longer shipping times

RETURNS AND REFUND POLICY

Hush Puppies Online is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS for items over $60 within 28 days of the order date. Hush Puppies will not take responsibility for returned items not received if registered post is not used.

We have 4 conditions of return for change of mind, item(s) must be returned:

-Within 28 days of the order date
-Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
-Items must be returned in the original shoe box which must be in the original condition.
-Postage is non-refundable

Hush Puppies reserves the right to refuse the return if these conditions are not adhered to.

HOW CAN I REQUEST A RETURN OR REFUND?

We provide an easy to use returns system for you to request your return! You only require two pieces of information to request your return:

  • Order ID # (can be found in your confirmation email)
  • Email address used to place the original order

Click the button below to request your return

REQUEST RETURN

AFTERPAY RETURNS

You are more than welcome to return your Afterpay order online or in store for a refund provided it meets with our Returns Conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders online or in store.

EXCHANGE

Unfortunately, we are not able to offer exchanges for online purchases through our Returns Centre. You are however able to exchange or return a product in any of our Hush Puppies retail stores: VICTORIA: Knox City Shopping Centre, Highpoint Shopping Centre, Westfield Doncaster, Eastland. NEW SOUTH WALES; Westfield Miranda, Westfield Burwood, Westfield Warringah Mall.

If you are unable to access one of our stores, you will need to contact us here so we can assist you in organising a return and refund.

Proof of Purchase will be required for all refunds & exchanges. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.

Please note you are unable to exchange any items instore if you have purchased with Afterpay and will need to either return for a refund instore or contact us here so we can assist you in organising a return and refund.

We recommend you call ahead to avoid disappointment, please use the Store Locator to contact your preferred Hush Puppies store.

Items purchased online at www.hushpuppies.com.au can only be exchanged at a Hush Puppies branded retail store and cannot be returned to an independant stockist.

 

FAULTY ITEMS 

Hush Puppies takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law:

(1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.

In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty item or there has been an error with your shipping, please contact us here. Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.

 

OUTLET RETURNS

All sales are final on styles purchased from the Outlet category https://hushpuppies.com.au/outlet/. No change of mind refunds or exchanges are permitted on Outlet styles, unless faulty. Please see Faulty Items policy, above.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

CAN I RETURN MY PURCHASE IN A RETAIL STORE? 

Yes, you are able to return any unworn items to a Hush Puppies retail store; VICTORIA: Knox City Shopping Centre, Highpoint Shopping Centre, Westfield Doncaster, Eastland.  NEW SOUTH WALES; Westfield Miranda, Westfield Burwood, Westfield Warringah Mall. 

Please make sure the shoes are unworn and unused with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles. We recommend you call ahead to avoid disappointment, please use the Store Locator to contact your preferred Hush Puppies store.

Proof of Purchase will be required for all exchanges or refunds, this can be in the form of a confirmation email or bank statement. Items purchased online at www.hushpuppies.com.au can only be returned at a Hush Puppies branded retail store and cannot be returned to an independent stockist.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?

If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.

WHO GETS REFUNDED IF I RETURN A GIFT?

The refund will be credited to the original card or account used to purchase the gift.