Possible delivery delays to Victoria and NSW:
Please note, due to the current health crisis, Australia Post are experiencing delays within their delivery network to Victoria and NSW and your order may take longer to arrive than estimated below. Please visit the Australia Post website for more information: Australia Post COVID-19 Impacts.
We want to make your Christmas shopping experience as easy as possible, so we have extended our returns window. All orders placed from 19th November 2021 will have until 31st January 2022 to return through our online returns portal, in a Hush Puppies store, or with our friendly customer service team. All general returns conditions apply, see below for further details.
We offer free standard shipping on all orders over $99.00; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.
Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes. Once dispatched with Australia Post, expected delivery times for each region are as follows:
1-2 business days – Victoria
1-3 business days NSW, ACT, SA & QLD metro and most regional areas*
2-5 business days WA, NT, Tasmania*
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania*
*Outer-regional areas may experience slightly longer shipping times
RETURNS AND REFUND POLICY
Hush Puppies Online is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS for items over $60 within 28 days of the order date. Hush Puppies will not take responsibility for returned items not received if registered post is not used.
We have 4 conditions of return for change of mind, item(s) must be returned:
-Within 28 days of the order date
-Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
-Items must be returned in the original shoe box which must be in the original condition.
-Postage is non-refundable
Hush Puppies reserves the right to refuse the return if these conditions are not adhered to.
This returns and refund policy is in addition to, and not instead of, your rights under the Australian Consumer Law. See *“Australian Consumer Law” section below.
HOW CAN I REQUEST A RETURN OR REFUND?
We provide an easy to use returns system for you to request your return!
You only require two pieces of information to request your return:
Order ID # (can be found in your confirmation email)
You are more than welcome to return your Afterpay order online or in store for a refund provided it meets with our Returns Conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders online or in store.
Unfortunately, we are not able to offer exchanges for online purchases through our Returns Centre. You are however able to exchange or return a product in any of our Hush Puppies retail stores.
If you are unable to access one of our stores, you will need to contact us here so we can assist you in organising a return and refund.
We recommend you call ahead to avoid disappointment. Please use the Store Locator to contact your preferred Hush Puppies store.
Please note, items purchased online at www.hushpuppies.com.au can only be exchanged at a Hush Puppies branded retail store and cannot be returned to an independant stockist.
Please note, you are unable to exchange any items instore if you have purchased with Afterpay and will need to either return for a refund instore or contact us here so we can assist you in organising a return and refund.
Proof of Purchase will be required for all refunds & exchanges and must be refunded to the original payment method, other than where the goods fail to comply with the guarantees under the Australian Consumer Law. If your item(s) were purchased with PayPal, you will be required to show your PayPal proof of purchase. See *“Australian Consumer Law” section below.
FAULTY AND DEFECTIVE ITEMS – YOUR RIGHTS UNDER THE *AUSTRALIAN CONSUMER LAW
Hush Puppies takes extreme care in ensuring our goods are of the highest quality.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Information about the Australian Consumer Law is available here
If you believe you have received an item that fails to meet a consumer guarantee under the Australian Consumer Law or there has been an error with your shipping, please contact us here. Naturally, in such circumstances, we will pay for the return delivery of the item.
All sales are final on styles purchased from the Outlet. No change of mind refunds or exchanges are permitted on Outlet styles, unless style fails to comply with any guarantees under the Australian Consumer Law. Please see Faulty Items policy above. See *“Australian Consumer Law” section above.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.
CAN I RETURN MY PURCHASE IN A RETAIL STORE?
Yes, for change of mind, you are able to return any unworn items to a Hush Puppies retail store within 28 days of your order date.
Please make sure the shoes are unworn and unused with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles for change of mind. We recommend you call ahead to avoid disappointment, please use the Store Locator to contact your preferred Hush Puppies store.
Proof of Purchase will be required for all exchanges or refunds, other than where the goods fail to comply with the guarantees under the Australian Consumer Law. This can be in the form of a confirmation email or bank statement. Items purchased online at www.hushpuppies.com.au can only be returned at a Hush Puppies branded retail store and cannot be returned to an independent stockist.
If your item(s) were purchased with PayPal, you will be required to show your PayPal proof of purchase. Please note, you are unable to return any items instore if you have purchased with Afterpay and will need to contact us here so we can assist you in organising a return and refund.
These rights are in addition to, and not instead of, your rights under the Australian Consumer Law. See *“Australian Consumer Law” section above.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.