FAQ

To guarantee your order arrives in time for Christmas, please place your order by the below dates to avoid delays!

For NSW, VIC, ACT, SA & QLD:

Express shipping: Sunday 21st December 11:59pm AEDT 

Standard shipping: Wednesday 17th December 11:59pm AEDT 

For WA, NT & TAS:

Express shipping: Thursday December 18th 11:59pm AEDT

Standard shipping: Monday December 15th 11:59pm AEDT 

Australia

We offer free standard shipping on all Australian orders over $99.00; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95. Your products are shipped from our warehouse in Victoria. 

New Zealand

For New Zealand Shipping we use Australia Post and NZ Post. We offer free Standard shipping for all orders over $139.99 NZD and a flat rate of $14.99 (NZD) for all others. Products are shipping from Melbourne, Australia and will typically be delivered in 3 - 8 business days, depending on region.

See below for estimated delivery timeframes, which include order dispatch.

Standard Shipping
2-5 business days - VIC & NSW
3-6 business days - ACT, SA, TAS & QLD metro 
3-10 business days - WA, NT and most regional areas*
3-8 Business Days - New Zealand

Express Shipping
2-3 business days - VIC & NSW
2-4 business days - ACT, SA, TAS & QLD metro
3-5 business days - WA, NT and most regional areas* 

*Outer-regional areas may experience slightly longer shipping times 

Please note, in busy trading periods, orders may take longer due to high volumes.

By default, you provide authority to leave items at the address specified in your order. For more information please refer to our FAQ page.

Note: The above times are average estimates only. For the most up to date information please see Australia Post domestic delivery times here. 

Yes! Click and Collect is available through all our Hush Puppies stores.

Find more information here: Click & Collect – Hush Puppies AU

You will receive a shipping confirmation email to let you know you order is on its way to you! This will include your tracking details with Australia Post, as well as your tracking ID. Please note it may take up to 24 hours for your tracking to be valid with Australia Post.

You should receive an order tracking confirmation email once your parcel has been dispatched. This will be emailed to the email address provided on your order. Please check junk/spam folders in case it accidentally ends up there.

If you have not received your tracking email or are having issues accessing the link, please contact our support team at support@hushpuppies.com.au for further assistance.

Orders can take some time to be processed and delivered depending on your location and any current delays with Australia Post. You can track your parcel using the tracking link provided to you via email.

If you are concerned about not receiving your order, please contact our support team at support@hushpuppies.com.au for further assistance.

Sometimes our orders are shipped in multiple packages. Make sure to check your email as we may send multiple dispatch notifications with additional tracking information.

If it has been over 10 days since your first delivery, or your order was not sent in multiple parcels and you are missing items, please contact our customer service team here.

Unfortunately, once an order has been submitted, we are unable to make any cancellations or amendments. We apologise for any inconvenience this may cause. If you would like to request a return for your order, you can do so here.

Australia Post may declare your parcel “return to sender” for seasons such as the address is invalid, the person is unknown at the address or the delivery driver has been unable to access the premises.

If you notice that your tracking information says “return to sender”, please contact our online support team at support@hushpuppies.com.au for a resolution process.

Yes, we do deliver to PO Boxes and Parcel Lockers with Australia Post. Please ensure to also enter the valid street address of the PO BOX or Parcel Locker at the checkout.

We currently ship to Australia and New Zealand only.

You can find your nearest Hush Puppies retail store using our store locator.

We also have many stockists around Australia where you can purchase Hush Puppies. You can find our full list of stockists here.

This year we are providing 60-day returns for all orders placed between Monday 24th November - Wednesday 24th December. Orders placed outside of this period will need to be returned within our standard 30 day policy.

Hush Puppies is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS within 28 days of the order date for all Australian orders. For all New Zealand Orders, the customer is responsible for any costs associated with posting the returning item.

Hush Puppies will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned:




1. Within 28 days of the order date
2. Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
3. Items must be returned in the original shoe box which must be in the original condition.
4. Postage is non-refundable
Hush Puppies reserves the right to refuse the return if these conditions are not adhered to.


For all Australian Orders You can request a return here.
Enter your order number and email address, then click Create New Return and follow the instructions.

For all New Zealand Orders, please contact customer service here.

We currently do not provide exchanges of styles/sizes via online, you can however submit a return and re-order a replacement product. You can request a return here

Alternatively, we can provide an exchange at any of our direct Hush Puppies retail stores.

Yes, you are able to return or exchange any unworn items to our direct Hush Puppies retail stores. Please make sure that the item/s are returned within 28 days of purchase and that the shoes are unworn and unused with original packaging - we are unable to accept shoes with dirty marks or damaged soles.

If you wish to exchange an item, we recommend you call ahead to avoid disappointment; please use the Store Locator to contact your preferred Hush Puppies store.

Proof of purchase in the form of a confirmation email or bank statement will be required for all returns and exchanges.

Please note, items purchased online can only be exchanged at one of our Hush Puppies retail stores and cannot be returned to an independent stockist.

Once your item/s are received back at our warehouse, please allow up to 10 working days for your refund to be processed back to your original method of payment.

Refunds will be processed back through your Afterpay or Zip Pay account. Once we have approved your return, payment installments will be adjusted or cancelled, and any paid amount will be refunded to your original payment method.

Many retailers stock Hush Puppies shoes, but purchases from the Hush Puppies website can only be returned to official Hush Puppies branded retail stores. You can find the locations of these stores here. If you are unable to get to a store, please use our online returns portal.

Please note, online orders cannot be returned to Hush Puppies stockists such as Myer or David Jones.

Our product materials vary depending on the style. All of our products have a “Materials & Details” section on the product page which lists all the materials used for that specific style.
Wherever leather is mentioned, this refers to cow hide leather.

You will receive a shipping confirmation email to let you know you order is on its way to you! This will include your tracking details with Australia Post, as well as your tracking ID. Please note it may take up to 24 hours for your tracking to be valid with Australia Post.

Many of our seasonal styles are only available for a limited time and available while stocks last! However, we do restock a core selection of styles each season. All of our currently in stock sizes and styles are available for purchase through our website.

The best way to keep up to date is to join as a VIP member with us to be notified when new styles are available. Alternatively, you can get in touch about any product at support@hushpuppies.com.au.

We know you want your favourite shoes to last for a long time, so here's some tips for taking care of them. Our Shoe Care range, available online and at Hush Puppies retail stores will keep your shoes in the best condition.


In general, we recommend the following guidelines:


Protect - We suggest using our Rain and Stain repellent to protect your leather, Suede and Nubuck from dirt and moisture.



Clean - Use our Cleaner and Conditioner to prolong the life of smooth, oiled leather. On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. Our Tough Spot Remover can be used if you accidently get ink on your shoes.


Dry - Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!



Condition - Recommended treatment depends on construction and materials of the footwear (most treatments do alter colour and appearance).


Restore - Our Oiled Leather Sponge or Cream Polish will bring the shine on your shoes up to its very best. If your suede or nubuck shoes need restoring, our Suede and Nubuck Block and Brush Kit will do the trick.

If you have any specific questions, please get in touch at support@hushpuppies.com.au.

Sometimes our orders are shipped in multiple packages. Make sure to check your email as we may send multiple dispatch notifications with additional tracking information.

If it has been over 10 days since your first delivery, or your order was not sent in multiple parcels and you are missing items, please contact our customer service team here.

Shoes are made to be worn! Storing your shoes for an extended amount of time can result in a condition known as hydrolysis. Factors beyond our control, such as humidity, temperature and moisture can cause polyurethane soles to break down. This is not a condition that is exclusive to Hush Puppies, it affects a wide range of shoe brands.

If you do need to store them, make sure to wear/air out on a regular basis.

We accept payment via VISA, MasterCard, AMEX, Pay Pal, Afterpay and Zip Pay.

Yes - all prices are displayed in Australian Dollars, including GST.

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

You can find our full privacy policy here.

Yes! $10, $25, $50 & $100 gift cards are available to purchase online. You can find online gift cards here.

To use your digital gift card online:

1. Simply add your selected Hush Puppies items to your cart.

2. Proceed to the checkout and enter in the digital gift card number and gift card pin.

3. Then hit apply. It’s as simple as that!

Please make sure you use the entire amount, as any unused amount left on the digital
gift card after the expiration date, will not be refunded or credited.

If you wish to place an order as a gift, you can enter a separate delivery address to your billing address. We do not include a tax invoice in the parcel. In this case, please retain you order number and order confirmation email as your invoice receipt. Any purchase that is sent as a gift, and subsequently returned to us will refunded only to the original payment method.

Yes! Gift cards purchased at a Hush Puppies retail store can be used both online and in store.

You can find your nearest store here.

Many retailers stock Hush Puppies shoes, but purchases from the Hush Puppies website can only be returned to official Hush Puppies branded retail stores. You can find the locations of these stores here. If you are unable to get to a store, please use our online returns portal.

Please note, online orders cannot be returned to Hush Puppies stockists such as Myer or David Jones.

Promotional discounts and offers are valid only for purchases made within the promotional period and cannot be applied to previous orders.

First, check you have entered the promotional code correctly. These are case sensitive and should not be followed by a space.

Second, double check our terms and conditions to ensure the promotion is still active and applies to the products you are looking to purchase.

If you are still having trouble, get in touch with our Customer Care team here. Make sure to include the promotion name and the product(s) you are interested in!

Unfortunately not. Promo codes must be applied at time of purchase and cannot be applied after the order is placed.

1. Check out faster when making a purchase.
2. Check the status of your orders.
3. See any of your past orders.
4. Maintain a wishlist for future purchase
5. Store any extra shipping addresses.

First, try resetting your password. If your email is registered with us, you’ll receive instructions to reset your password to reenter your account.

Still having trouble? Please contact our Customer Care team here.

If you have placed your order using an account, simply log in and go to the “My Account” tab to view your order status and history.

Please note, only orders placed while logged in will appear in your account. If you checked out as a guest, you can still track your order through the confirmation email sent to you.

To unsubscribe, please click the "unsubscribe" link at the bottom of any marketing promo email/poster that is e-mailed to.

If you are still finding it difficult to unsubscribe, please do not hesitate to contact Customer Care for further assistance here.

Yes, your data is safe with Hush Puppies as we are fully compliant with the Privacy Act in Australia. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password.

Click here to view our full Privacy Policy